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How do I change my registered email address?
To change your registered email address, please log into your account and click "Login Details". Please enter in your new email address. Click the “Save” button to finish.
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How do I change the billing address?
To change the billing address, please log into your account and click on "Order History". Then select the order ID and click “Edit Billing Address”. Fill in the detailed address information as requested. Click the “Save” button to finish.
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What should I do if I forgot my login password?
To retrieve your password, please click on "Forgot Your Password" at the login page, and then enter your billing email address. We will send your password to your billing email address.
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How do I update my account information?
To update your “My Account", please login with your email address and password.
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Can I or my own courier pick up my order from your warehouse?
Yes, you can send your own courier or transport company to pick up your goods on your behalf.
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When will you ship out my order?
If you place your order by 1:00pm, your item will be sent out on the same day after we have confirmed your payment. Otherwise, it will be in the next day.
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Why would my order be cancelled when I prepare to pay for my order?
Your order will be cancelled and the item will be returned to our inventory if we could not confirm your payment in 2 business days after you have placed your order. But usually we will notify you via email or phone.
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How do I get my Tax invoice?
Once your payment has been confirmed by us, we will send the Tax Invoice to your billing email address.
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Can you reserve an item for me?
Due to stock turnover and nature of business, our products are sold on a first order - first sold basis. You may place an order for the item you wish to purchase first and make your payment within 2 days.
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How do I know if your products are any good?
Yes, we only use the reputable suppliers and most have supplied us for many years.
Our products all have at least 1-year warranty.
